Kanect (Powered by Thinklar Consultancy Services)
Last Updated: 01 Dec 2025
We believe in the quality and effectiveness of the Kanect platform and want you to be completely satisfied with your subscription. This policy outlines the conditions under which refunds may be issued for our SaaS products, including me.kanect.in, wa.kanect.in, and Kanect ERP.
1. Our Commitment to Satisfaction
We strongly encourage all new users to take advantage of our Free Trial (if offered) or thoroughly test the service during the initial guarantee period to ensure the features and performance meet your specific business requirements.
2. Refund Eligibility by Subscription Type
A. Monthly Subscriptions
| Condition | Refund Policy |
| Initial Purchase | 7-Day Money-Back Guarantee: If you are not satisfied, you may request a full refund within 7 calendar days of your initial payment date. |
| Recurring Monthly Payments | Non-Refundable: After the initial 7-day period, recurring monthly payments are non-refundable. You may cancel your subscription renewal at any time, but you will not receive a refund for the current month’s remaining service period. |
B. Annual Subscriptions
| Condition | Refund Policy |
| Initial Purchase | 30-Day Money-Back Guarantee: If you are not satisfied, you may request a full refund within 30 calendar days of your initial payment date. |
| Recurring Annual Payments | Non-Refundable: Annual renewal payments are non-refundable. |
| Cancellation After 30 Days | Partial Refund (Pro-Rata): If you cancel after the initial 30-day window, we may offer a pro-rata refund for any unused full months remaining in your subscription term, subject to an administrative fee equal to one month’s subscription cost. No refunds will be given for partial months. |
3. Non-Refundable Items
The following items are excluded from all refund guarantees:
- Setup Fees: Any one-time fees charged for onboarding, setup, or specialized configuration.
- Custom Development/Consulting Services: Fees related to custom integrations, feature development, or consulting work performed at the client’s request.
- Third-Party Costs: Fees paid to third parties via the Kanect platform (e.g., WhatsApp message credits, SMS charges, external API fees).
- Promotional/Discounted Plans: Subscriptions purchased using a significant promotional discount or special pricing agreement.
- Account Termination for Violation: No refunds will be issued if your account is suspended or terminated due to a violation of our Terms and Conditions, particularly concerning the WhatsApp Business Policy (e.g., spamming).
4. How to Request a Refund
All refund requests must be submitted through the official channels:
- Submit Request: Send an email to support@kanect.in.
- Required Information: Your email must include:
- Your Kanect Account ID or Registered Email Address.
- The date and amount of the payment you are requesting a refund for.
- A clear reason for the cancellation and refund request.
- Processing: Once approved, refunds are typically processed within 10–15 business days. The funds will be returned to the original payment method used for the purchase.
5. Modifications to the Policy
Kanect reserves the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting to the website, but will not retroactively affect the guarantee period of any subscription purchased prior to the change date.